Tag Archives: Customer Service

Ten Commitments To Our Customers

Being a company in a highly competitive industry, we take great pride in separating ourselves from the pack. We differentiate ourselves by holding our staff accountable to our ten commitments. These are our business values and on what we base all our customer services.

Ten Commitments

  1. We will always offer you the best possible coverage at the best possible price.
  2. We pledge to offer you professional advice from the most knowledgeable staff in the area.
  3. We will return all phone and e-mail communication the same day, and make every effort to avoid “phone tag”.
  4. We will issue proofs or certificates of insurance the same day we receive the request.
  5. We will report all claims to the company the day they are received.
  6. We will assist you with all aspects of a claim.
  7. Policy changes will be sent to the company the same day we receive them.
  8. We will issue binders and evidence of insurance the same day the transaction in finalized.
  9. We will provide notary service to our customers, free of charge.
  10. We will do all these things with the friendly attitude you deserve.

It is with these tenets of high standards that we create the service experience that keeps our customers happy and coming back year after year.